Shipping policy
Shipping Policy
Thank you for shopping with Cos & Care. We are committed to delivering your orders quickly, safely, and efficiently. Please read the information below to learn more about our shipping practices and policies.
1. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Time & Delivery
We offer standard delivery across our service areas. Once your order has been shipped, you can expect delivery within:
Estimated Delivery Time: 3–7 working days
Please note:
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Delivery times may vary depending on your location and external factors beyond our control (e.g., public holidays, weather, courier delays).
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Orders placed after 5 PM will be processed the next business day.
3. Shipping Fees
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping promotions from time to time.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS, which you can use to monitor your delivery status.
5. Delivery Locations
We currently ship to Oman and soon across GCC. If your location is not listed or you’re unsure, feel free to contact our support team.
6. Undeliverable Packages
If a package is returned to us due to an incorrect or incomplete address, or if the customer is unavailable to receive it, we will contact you for an updated address. Additional shipping fees may apply for reshipment.
7. Questions or Concerns?
If you have any questions about your order or our shipping policy, please don’t hesitate to contact us:
Email: info@cosandcare.com
Or use our live chat support on the website